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Account Protection Specialist

American Express

Gurugram, Haryana,
Full-time
Not disclosed
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Job Description

Job Overview

Job Title: Account Protection Specialist

Organization: American Express

Employment Type: Full-time

Work Mode: Hybrid

Key Responsibilities

  • Contact customers regarding overdue accounts and secure timely settlements.
  • Perform preventive actions for high-risk accounts to avoid future delinquencies.
  • Handle inbound and outbound customer calls in a fast-paced environment.
  • Consult with Card Members to understand needs and provide personalized solutions.
  • Identify and investigate potential fraudulent activities to minimize losses..

Salary / Compensation

  • Competitive base salary
  • Performance-based bonus incentives

Work Details

  • Location: Gurugram, Haryana, India
  • Work Mode: Hybrid (as per role and business needs)

Eligibility Criteria

Age

  • As per American Express hiring norms

Education

  • Minimum 1-year diploma or graduate degree

Experience

  • Freshers also welcomed

Required Skills

Strong verbal communication and active listening sAbility to navigate multiple systems simultaneousNegotiation and analytical skillsProblem-solving and decision-making abilitiesResilience and ability to manage high call volumes

Job Insights

Deadline2/27/2026
Application StatusActive

Other Opportunities

No other opportunities available at the moment.