
Account Protection Specialist
American Express
Gurugram, Haryana,
Full-time
Not disclosed
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Job Description
Job Overview
Job Title: Account Protection Specialist
Organization: American Express
Employment Type: Full-time
Work Mode: Hybrid
Key Responsibilities
- Contact customers regarding overdue accounts and secure timely settlements.
- Perform preventive actions for high-risk accounts to avoid future delinquencies.
- Handle inbound and outbound customer calls in a fast-paced environment.
- Consult with Card Members to understand needs and provide personalized solutions.
- Identify and investigate potential fraudulent activities to minimize losses..
Salary / Compensation
- Competitive base salary
- Performance-based bonus incentives
Work Details
- Location: Gurugram, Haryana, India
- Work Mode: Hybrid (as per role and business needs)
Eligibility Criteria
Age
- As per American Express hiring norms
Education
- Minimum 1-year diploma or graduate degree
Experience
- Freshers also welcomed
Required Skills
Strong verbal communication and active listening sAbility to navigate multiple systems simultaneousNegotiation and analytical skillsProblem-solving and decision-making abilitiesResilience and ability to manage high call volumes
Job Insights
Deadline2/27/2026
Application StatusActive
Other Opportunities
No other opportunities available at the moment.