Job Overview

Sporty Group is hiring an Associate – Customer Success to manage customer interactions and ensure a smooth user experience across Sporty products. The role involves handling customer queries through web chat, email, and social media, resolving issues, and educating users about services and processes.

Key Responsibilities

• Handle customer queries via web chat, email, and social media.
• Provide product and service information to customers.
• Maintain accurate customer records in internal systems..
• Troubleshoot customer problems and provide effective solutions.
• Educate customers about Sporty services and processes.
• Participate in team meetings and collaborative activities.
• Achieve KPIs and performance targets.

Salary / Compensation

• Not specified in the job posting

Work Details

• Job Type: Full-time
• Location: Gurugram, Haryana, India
• Work Mode: On-site

Eligibility Criteria

Age

• Not specified

Education

• Bachelor’s degree (any stream) for freshers
• OR
• HSC + 1 year relevant experience

Experience

• Freshers can apply
• Customer support experience preferred but not mandatory