Husk Power Systems

is seeking a high-caliber Head of CRM to lead our customer relations strategy. This senior leadership role is pivotal in driving our mission to transform rural economic growth through a customer-centric approach. You will oversee the entire customer journey, managing a team of professionals to ensure exceptional service delivery and long-term customer loyalty across our AI-powered energy platform. Husk Power Systems is recognized as one of the world's most innovative energy companies,

1. Core Employment Information

• Travel Requirement: Minimum 7 days per month for field-based customer feedback

2. Key Roles & Responsibilities

• Strategic Leadership: Develop and execute comprehensive customer relations strategies, policies, and procedures.
• Team Management: Lead, coach, and support a departmental team of customer relations professionals to achieve key goals.
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• Cross-functional Collaboration: Partner with Sales, Marketing, and Operations & Maintenance (O&M) teams to align CRM efforts with business objectives.
• Customer-Centric Culture: Promote a "customer-first" mindset across the entire organization.
• Data-Driven Insights: Develop feedback mechanisms and analyze customer data to generate actionable recommendations for improvement.
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• Issue Resolution: Oversee the timely and satisfactory resolution of complex customer complaints and issues.
• Engagement & Loyalty: Implement segmentation strategies and personalized communication plans to drive brand loyalty.
• Revenue Growth: Conduct regular business reviews with key customers to identify upselling and cross-selling opportunities.
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3. Qualifications & Requirements

• Education: Bachelor’s or Master’s degree in Business Administration, Mass Communication, Public Relations, or a related field.
• Experience: 12–15 years of proven experience in customer relations management.
• Technical Proficiency: High proficiency in CRM systems and relevant software tools.
• Analytical Skills: Strong ability to leverage data to drive decision-making and customer-focused initiatives.
• Soft Skills: Exceptional leadership, interpersonal communication, conflict resolution, and problem-solving skills.
• Project Management: Ability to manage multiple priorities in a fast-paced, deadline-driven environment.