<h2><strong>Job Overview</strong></h2><p><strong>Company:</strong> CACTUS Communications</p><p> <strong>Job Title:</strong> Customer Care Advisor</p><p> <strong>Work Mode:</strong> Remote</p><h2><strong>Key Responsibilities</strong></h2><ul><li>Act as first point of contact via phone, email, chat, and customer support systems</li><li>Diagnose customer issues by gathering accurate information and replicating problems</li><li>Provide <strong>Tier 1 technical support</strong> for content hosted on the ScholarOne platform</li><li>Document tickets and customer interactions clearly and thoroughly</li></ul><h2><strong>Salary / Compensation</strong></h2><ul><li>Contract-based compensation</li><li>As per company/client standards</li></ul><h2><strong>Work Details</strong></h2><ul><li><strong>Shift Timings:</strong></li><li>1:30 PM – 10:30 PM IST</li><li>4:30 PM – 1:30 AM IST</li><li><strong>Work Model:</strong> Fully Remote</li></ul><h2><strong>Eligibility Criteria</strong></h2><h3><strong>Education</strong></h3><ul><li>Bachelor’s degree (preferably Computer Science, Information Science, or related field)</li><li>Lower degree acceptable with equivalent relevant experience</li></ul><h3><strong>Experience</strong></h3><ul><li>Freshers are welcome </li></ul><p><br></p>

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Customer Care Advisor

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