<h2><strong>Job Overview</strong></h2><p><strong>Company:</strong> Vivid Money</p><p><strong>Job Title:</strong> Customer Care Specialist</p><p><strong>Work Mode:</strong> Remote (India)</p><p><strong>Location:</strong> New Delhi (Remote)</p><h2><strong>Key Responsibilities</strong></h2><ul><li>Handle customer queries via chat and email in English</li><li>Guide users through the Vivid app to ensure a smooth experience</li><li>Act as the voice of customers by sharing feedback and reporting issues</li><li>Collaborate with internal teams to improve product and processes</li><li>Build trust and represent the Vivid brand professionally</li></ul><h2><strong>Salary / Compensation</strong></h2><ul><li>Competitive salary (not disclosed by company)</li></ul><h2><strong>Work Details</strong></h2><ul><li><strong>Work Schedule:</strong> 40 hours/week </li><li><strong>Job Location:</strong> Remote (India)</li></ul><h2><strong>Eligibility Criteria</strong></h2><h3><strong>Age</strong></h3><ul><li>Not specified</li></ul><h3><strong>Education</strong></h3><ul><li>Not specified (relevant experience preferred)</li></ul><h3><strong>Experience</strong></h3><ul><li>Prior experience in customer support or service</li><li>Banking, fintech, or SME customer support experience preferred</li><li>Freshers are welcome </li></ul>

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Customer Care Specialist

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