Customer Support Specialist
Rippling
Bangalore, India
Full-time
Not disclosed
Application Ended
Job Description
Job Overview
Job Title: Customer Support Specialist – Payroll
Company: Rippling
Job Type: Full-time
Work Mode: Hybrid
Shift Timing: Night Shift
Job Location
Location: Bangalore, India (Office-based Hybrid role)
- Employees within a defined radius of a Rippling office are expected to work from office at least 3 days per week
- Remaining days may be worked remotely as per company policy
Key Responsibilities
- Troubleshoot and resolve payroll-related issues for customers
- Guide customers through payroll processing, tax filing, and compliance queries
- Act as a product expert for Global Payroll and HR capabilities in the assigned region
- Create and maintain documentation, FAQs, and internal knowledge resources
Salary / Compensation
- Competitive salary + benefits + equity
Work Details
- Working Model: Hybrid
- Office Requirement: Minimum 3 days/week from office (for office-based employees)
- Shift: Night shift aligned with global customer support
Eligibility Criteria
Age
- Not specified
Education
- Bachelor’s degree (mandatory)
Experience
- 0–3 years of Indian payroll experience
- Freshers are welcome
Required Skills
Strong problem-solving and analytical skillsPF, ESIPT, LWFwritten and verbal communication skillsWillingness to work night shifts