Company: Sprinklr

Role: Research Intern

Location: Gurugram (On-Site)

Role Overview 

As a UX Research Intern, you will play a critical role in shaping the future of Sprinklr’s multi-product enterprise platform. You will collaborate closely with teams based in the United States, gaining exposure to global product development practices and cross-functional stakeholder engagement. You will work closely with an assigned mentor, senior UX researchers, product designers, and engineers to translate complex workflows into simple, delightful user interactions. This is not a “shadowing” role you will own a multi-phase research study, collect impactful qualitative and quantitative data, and present a final capstone project directly to product leadership. 

Key Responsibilities 

• Support and Execute Studies: Assist in planning, designing, and conducting generative and evaluative research studies, including user interviews, surveys, and usability tests. 
• Data Synthesis & Analysis: Analyze qualitative feedback and quantitative behavioral metrics to build user personas, task analyses, and user journey maps. 
• Cross-Functional Collaboration: Partner with product managers and engineers to understand technical constraints and ensure user needs are integrated into product roadmaps. 
• Research Operations Support: Help organize participant recruitment pipelines, coordinate study logistics, and manage internal research repositories. 
• Advocate for the User: Translate raw data into highly actionable design insights, presenting findings through compelling visual decks and reports to cross-functional stakeholders. 
• UX Quality Assurance: Participate in product benchmarking, track competitor software developments, and review platform features to identify usability friction. 

What We Look For 

• Education: Currently pursuing a Bachelor’s or master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Design, or related field. 
• AI-First Mindset: A strong curiosity for AI systems. Eagerness to learn how to research AI-driven products, including human-AI trust, hallucination impacts, and prompt workflows, and enthusiasm for adopting AI tools to streamline the research pipeline, such as automated synthesis and transcript analysis. 
• Research Fundamentals: Solid academic or project experience with foundational UX research methods, such as card sorting, heuristic evaluations, semi-structured interviews, and context mapping. 
• Analytical Mindset: Ability to synthesize complex, ambiguous data sets into clean, concise, and structured takeaways. 
• Communication Skills: Excellent presentation skills, with a knack for telling stories with data and articulating the “why” behind user behaviors. 
• Tool Proficiency: Familiarity with user testing platforms (UserTesting, UserZoom), survey tools (Qualtrics, Typeform), and prototyping/collaboration spaces (Figma, Miro). 
• Enterprise Curiosity: Passion for solving dense, complex B2B workflow puzzles rather than just simple B2C applications. 

What the Internship Offers 

• Mentorship & Onboarding: Dedicated 1:1 mentorship from a senior Sprinklrite and a comprehensive onboarding experience into enterprise SaaS design. 
• Professional Development: Weekly workshops focusing on building your professional brand, career development, and presenting confidently to executives. 
• Executive Exposure: Regular opportunities to interface with senior product leaders, build cross-functional networks, and participate in global cohort meetings. 
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