1. Applicability

This policy applies to all digital products, paid subscriptions, test series, workshops, mentorships, events, or any other paid offerings made available by SarthiQ.

2. General Refund Conditions

We offer refunds only under the following conditions:

• Duplicate Payment: If a user is charged more than once for the same service due to a technical error.
• Non-Delivery: If the paid service (such as a workshop or event) is cancelled by us or not delivered as promised.
• Technical Issues: If the user is unable to access the paid service due to technical faults at our end, and we are unable to resolve the issue within a reasonable time.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchase.
• Lack of usage or inactivity after payment.
• User dissatisfaction due to subjective expectations unless the service was grossly misrepresented.
• Delays or rescheduling of events or services beyond our reasonable control.
• Violation of our Terms of Service or community guidelines by the user.

4. Request Process

To request a refund, please email us at info@sarthiq.com with the following details:

• Your full name and registered email ID
• Order ID or transaction reference
• Service or product purchased
• Reason for the refund request

Refund requests must be made within 7 days of the original payment date.

5. Refund Approval and Processing

• All refund requests will be reviewed on a case-by-case basis.
• If approved, the refund will be processed to the original payment method within 10–15 business days.
• We may ask for additional information to process the request.

6. Subscription Cancellations

If SarthiQ offers recurring subscription plans:

• You may cancel your subscription anytime through your account settings.
• Cancellation will stop future payments but will not automatically entitle you to a refund for past payments.

7. Contact

For any questions about this Refund Policy or assistance with a refund request, please contact: